Shipping Policy

Caldrestone offers complimentary shipping on all orders with full tracking protection—no purchase threshold applies.

How Orders Are Processed
Your order enters our fulfillment system within 1–2 business days (Monday–Friday, excluding holidays). A confirmation message will reach your email immediately upon order submission.

Delivery Timeframes
After your package leaves our facility, expect arrival within 4–14 business days based on destination. Timeframes shown during checkout serve as estimates and are not binding commitments.

Shipment Tracking
Once dispatched, we email you a tracking link. Allow 2–3 business days following shipment for the first tracking status to appear in the system.

Modifying or Canceling Orders
Need to update your delivery location or stop an order? Reach out to contact@caldrestone.com right away. Adjustments are typically available before dispatch; post-shipment modifications cannot be accommodated.

Address Errors
Caldrestone bears no liability for delivery failures or lost shipments resulting from inaccurate or incomplete address details submitted by you. Should a carrier return your package due to address issues, we will get in touch to arrange redelivery.

Packages Not Arriving
Should your tracking show no updates for 7 or more business days, notify us and we will file a tracer with the shipping carrier.

Damaged Items or Missing Shipments
Receive a damaged package or nothing at all? Contact contact@caldrestone.com without delay, providing your order details and photographs (if applicable). We will send a replacement or process a refund.