Privacy Policy
Caldrestone operates under a commitment to safeguarding your personal information in accordance with relevant data protection legislation, including the UK GDPR and other applicable regulations in your jurisdiction. This document outlines what information we gather, our reasons for doing so, and the control you retain over your data.
Information We Gather
Our data collection includes:
• Your name, postal address, email address, and telephone number
• Details of purchases you have made and any communications with our support team
• Financial information processed exclusively through secure, third-party payment systems — we do not retain or view complete card numbers
• Technical data including device identifiers, internet address, and site interaction metrics
Purposes for Data Use
We utilize your information to:
• Complete order transactions, arrange delivery, and send status notifications
• Deliver support services and manage exchanges or reimbursements
• Enhance our platform's functionality, product offerings, and overall service quality
• Deliver promotional material exclusively with your explicit permission (easily revoked)
• Combat fraudulent activity and meet statutory and regulatory obligations
Lawful Bases for Processing
Data processing occurs on the basis of contract performance (order fulfillment), legitimate business interests (store optimization and protection), your given permission (promotional outreach), or legal necessity.
How Long We Keep Your Information
Your personal information is retained only for as long as necessary to fulfill the stated purposes, generally aligned with requirements for maintaining account and transaction records for tax, bookkeeping, and legal compliance.
Your Data Rights
You are entitled to:
• Obtain access to your stored personal information
• Request updates or erasure of your data
• Limit or contest specific processing activities
• Revoke your consent whenever desired
• Lodge a complaint with your applicable data protection regulator
To invoke these rights, please reach out to contact@caldrestone.com — we will respond within 30 days of your request.
Website Cookies
Cookies are employed to maintain site functionality, measure site efficiency, and personalize your online experience. Your browser settings allow you to control cookies; however, restricting cookies may limit certain store features.
How We Share Your Data
We disclose your information solely to vetted partners — including our platform provider (Shopify), payment processors, performance measurement tools, and logistics providers — exclusively for operating our store and completing your transactions. We do not sell, trade, or lease your personal information.
Information Protection
Your data is protected through industry-standard encryption protocols (SSL), protected infrastructure, and limited-access authorization systems.
Youth Privacy Protection
Our store does not target individuals under the age of 16, and we do not intentionally gather information from this age group.
Updates to This Policy
Periodic updates to this policy may occur. All modifications will be made visible on this page with a refreshed effective date.
Get in Touch
Questions regarding how we handle your data should be directed to contact@caldrestone.com